Lilly Library Hotspot Lending Policy

Policy Statement 

This Hotspot Program supports the Massachusetts Board of Library Commissioners’ goal to Advance Equitable Access to Resources by promoting “excellent connectivity and technology infrastructure, training, and support frameworks to equitably meet the needs of library users in Massachusetts” and the Institute of Museum and Library Services’ American Rescue Plan Act Objective 1.1 to advance digital inclusion.

Who Can Borrow a Hotspot?

Any resident with a library card from a CWMARS library can borrow a hotspot. Patron registration in the library system may be required. 

Hotspot borrowers must be 17 years old and in good standing with the library.

Only one hotspot is allowed per household.  Each hotspot will support up to 10 connected devices.

For How Long?

Hotspots may be borrowed for 2 weeks with one renewal. Hotspots must be returned in-person to the library. Do not return hotspots in the bookdrop.

If the hotspot is not returned within 7 days after the due date, it will be turned off and be unusable.

Hotspots should be returned with the power cord, SIM card, battery and case to the Library in the same good working condition as it was when it was checked out.

Fines & Fees

Hotspot borrowers will not be charged overdue fines, but overdue hotspots will affect borrowing privileges. 

If the hotspot is damaged or not working, return it to the library desk. Report the nature of the damage to a staff person.

Loss or Damage.

Patrons will not be held monetarily responsible for loss or damage, though borrowing privileges may be affected.

A revocation of hotspot borrowing privileges may be appealed by request to the Library Director.

Acceptable Use

Borrowers will adhere to the library’s internet acceptable use policy when using the mobile hotspot.

While checked out, the hotspot remains the responsibility of the borrower. Borrowers should not lose control of the device by lending to friends or associates. 

Any attempt to alter the configuration of the hotspot is strictly prohibited and may result in loss of borrowing privileges.

Hotspot Availability

Hotspots may be reserved by calling the library service desk at: (413) 587-1500 ext. 2 during normal business hours. Hotspots will be held for the current day and then they will be set aside for the next user.

Problems? Call the library at: (413) 587-1500 ext. 3 or email the library at lillylibrary@cwmars.org.


The Library is not responsible for any files, data or personal information accessed/transmitted using the hotspot.

The Library will have no liability for direct, indirect or consequential damages related to the use of the mobile hotspots, including loss of data, or privacy invasions.  Those who use the hotspots do so at their own risk and assume full liability for their actions.

Hotspot users are accessing the internet through the T-Mobile network, not the Library’s network.

Illegal acts involving Library equipment or services may also be subject to prosecution.